Privacy Policy

1. Introduction

DuoRise ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing or using DuoRise, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

We collect information in various ways, including information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide Directly

• Account Registration: Name, email address, date of birth, gender, height, weight, and fitness goals
• Health Data: Calorie intake, food consumption logs, exercise data, and other health metrics
• Duo Connection: Information about your partner or wellness companion when you link accounts
• Communication: Messages, feedback, and support inquiries
• Payment Information: If you make purchases, billing address, payment method details (processed securely by third-party payment processors)

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Features accessed, actions taken, frequency and duration of use, crash reports
• Location Data: Approximate location based on IP address (not precise GPS location unless you grant permission)
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience

2.3 Information from Third Parties

• Social Media: If you link your social media accounts, we may receive information from those platforms
• Health Platforms: If you connect health tracking devices or apps, we may receive health data from those services
• Analytics Providers: We receive analytics information from third-party services

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving the App and Service
• Creating and managing your account
• Personalizing your experience and providing recommendations
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and providing customer support
• Monitoring and analyzing trends, usage, and activities
• Detecting, investigating, and preventing fraudulent transactions
• Complying with legal obligations
• Enforcing our Terms and Conditions

4. Health Data Protection

Your health and fitness data is sensitive personal information. We treat this data with the highest level of care and security:

• Health data is encrypted both in transit and at rest using industry-standard encryption protocols
• We do not sell or share your health data with third parties for marketing purposes
• Health data is only shared with your explicit consent or as required by law
• You have the right to access, correct, or delete your health data at any time

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our App and conducting our business, including cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to maintain the confidentiality and security of your information.

5.2 Duo Partners

When you connect your account with a partner through the Duo feature, that partner can see your shared health metrics and progress data as specified in your privacy settings.

5.3 Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our agreements, or protect the safety of our users.

5.4 Business Transfers

If DuoRise is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time by contacting us. However, we may retain certain information as required by law or for legitimate business purposes.

7. Security of Your Information

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your device and our servers
• AES-256 encryption for data stored on our servers
• Secure authentication protocols and multi-factor authentication
• Regular security audits and penetration testing
• Restricted access to personal information on a need-to-know basis
• Employee training on data privacy and security

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 GDPR Rights (EU/EEA Residents)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

8.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to delete personal information collected
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

DuoRise is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links and Services

Our App may contain links to third-party websites and services that are not operated by DuoRise. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using DuoRise, you consent to the transfer of your information to countries outside your country of residence, which may provide a different level of data protection than your home country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this Privacy Policy and, in some cases, by providing additional notice (such as adding a statement to our App's homepage or sending you an email notification).

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: